1. Who we are
VoltaServices Limited (“we”, “us”, “our”) is an IT consultancy and sovereign infrastructure operator registered in England and Wales. We are fully registered with the Information Commissioner's Office (ICO Registration Number: ZB874097).
We are the registered data controller responsible for your personal data. Our statutory and custody details are:
2. What data we collect
We may collect and process the following personal data:
- Identity data: your name and job title.
- Contact data: your email address, telephone number, and postal address.
- Technical data: IP address, browser type and version, time zone, operating system, and platform — collected automatically when you visit our website.
- Usage data: information about how you use our website, including pages visited and navigation paths.
- Communication data: any information you provide when you contact us through our website form, email, or telephone.
3. How we collect your data
We collect data through:
- Direct interactions: when you fill in our contact form, email us, or speak with us by telephone.
- Automated technologies: as you interact with our website, we may automatically collect technical and usage data through server logs.
- Third parties: we may receive data from analytics providers such as Google Analytics.
4. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide the services you have requested.
- To manage our relationship with you, including notifying you of changes to our services or policies.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
5. Lawful basis for processing
We rely on the following lawful bases under UK GDPR:
- Consent: where you have given clear consent for us to process your personal data for a specific purpose (e.g. subscribing to communications).
- Legitimate interests: where processing is necessary for our legitimate business interests (e.g. responding to enquiries, improving our services), provided these are not overridden by your rights.
- Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legal obligation: where processing is necessary to comply with a legal obligation.
6. Data sharing
We do not sell your personal data. We may share your data with:
- Service providers: trusted third parties who assist in operating our website and delivering our services (e.g. hosting providers, email services).
- Legal and regulatory bodies: where we are required to do so by law or to protect our legal rights.
All third-party service providers are required to process your data in accordance with applicable data protection law.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form enquiries are typically retained for up to 24 months unless a longer retention period is required by law or an ongoing business relationship.
8. Data security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting environments, and restricted access controls.
9. Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of the data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your data where there is no compelling reason for continued processing.
- Right to restrict processing: request that we limit how we use your data.
- Right to data portability: request transfer of your data to another organisation in a structured, commonly used format.
- Right to object: object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at sales@voltaservices.uk. We will respond within one month of receiving your request.
10. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for the website to function correctly.
- Analytics cookies: to understand how visitors use our website and improve performance.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
13. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first at sales@voltaservices.uk.